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Terms and Conditions

The terms that apply when you use rankmyshopify.com, request a free audit or hire RankMyShopify for Shopify marketing and SEO services.

Last updated: 26 October 2026

About these terms

These terms are an agreement between you and RankMyShopify (“RankMyShopify”, “we”, “us” or “our”). By using this website or our services, you agree to them. If you are agreeing on behalf of a business, you confirm you have authority to do so.

If we sign a separate proposal, statement of work or contract with you, that document applies alongside these terms. If they conflict, the signed document wins.

Our services

We provide marketing services for Shopify and Shopify Plus stores, including SEO, AI search visibility, content, link building, Google Ads, Meta and TikTok ads, email and SMS marketing, conversion optimisation, analytics and related Shopify setup work. The exact scope of each engagement is set out in the plan you choose on our SEO packages page or in your written proposal.

Work outside the agreed scope is quoted separately before we start it.

Free AI SEO audit

Our free audit is an automated, high-level check of publicly available information about the website you submit. It is provided for information only, may not catch every issue and is not professional advice for your specific situation. Only submit websites you own or are authorised to represent. We may limit how many audits one person or network can request.

Fees and payment

  • Prices are shown in US dollars unless your proposal says otherwise. Taxes, where they apply, are added to the invoice.
  • Monthly plans are billed monthly in advance. Work for each month starts once that month’s payment is received.
  • One-off projects are billed as stated in your proposal, which may include a deposit before work starts.
  • Advertising spend, paid apps, themes, tools, content licences and other third-party costs are not included in our fees unless we say so in writing. You pay these directly to the provider.
  • If a payment is late, we may pause work until it is received.
  • If you hire us through a freelance marketplace such as PeoplePerHour, that platform’s payment, escrow and dispute terms apply to payments made through it.

Cancellation and refunds

  • Our monthly plans have no lock-in contract. You can cancel at any time by email before your next billing date, and the cancellation takes effect from the next billing period.
  • Payments for a month that has already started are non-refundable, because time, research and resources are committed from the start of each month.
  • If you cancel, we will finish or hand over the work in progress for the paid month and return any access you have given us.
  • We may end an engagement with written notice if payments are not made, if you ask us to do something unlawful or against platform policies, or if continuing would not be in either party’s interest.

Your responsibilities

  • Give us timely access to your Shopify store, analytics, Search Console, ad accounts and other tools we need.
  • Provide accurate information about your business, products and claims, and review and approve work when asked.
  • Make sure you have the right to use any content, images, trademarks and data you give us.
  • Keep your own backups of your store and accounts. We take care when making changes, but you remain the owner of your systems.
  • Make sure your products, claims and website comply with the laws and platform policies that apply to your business.

Delays in access, feedback or approvals can delay results, and these delays do not pause or reduce fees for the month.

Results and no guarantees

We work hard to grow your traffic, visibility and sales, and we report honestly on progress. However, search rankings, AI answers, ad performance and sales depend on factors we do not control, including Google, Microsoft, Meta, TikTok, OpenAI and Shopify algorithms and policies, competition, your products, pricing and website. We do not guarantee any specific ranking, traffic level, citation, return on ad spend or revenue. Any forecasts we share are estimates, not promises.

Intellectual property

  • Once you have paid for it, you own the content, designs and deliverables we create specifically for you, such as page copy, blog posts and ad creative.
  • We keep ownership of our own methods, templates, tools, checklists and know-how, and you may use any of these that are built into your deliverables.
  • We will only name you as a client or publish your results as a case study with your permission.
  • All content on this website, including text, graphics and logos, belongs to RankMyShopify or its licensors and may not be copied without permission.

Confidentiality

We keep your business information, account access and data confidential and use it only to deliver our services. You agree to keep our proposals, pricing and methods confidential. These duties continue after an engagement ends, except for information that is public or that the law requires to be shared. How we handle personal information is explained in our Privacy Policy.

Third-party platforms

Our work relies on platforms such as Shopify, Google, Meta, TikTok, Klaviyo and others. Their terms, fees and policies apply to your accounts, and they can change features, suspend accounts or change algorithms at any time. We are not responsible for their actions, outages or policy decisions, but we will help you respond where we can.

Limitation of liability

To the extent the law allows:

  • We are not liable for indirect or consequential losses, including loss of profits, revenue, data, rankings or business opportunities.
  • Our total liability for any claim relating to our services is limited to the fees you paid us in the three months before the claim arose.
  • This website and the free audit are provided “as is”, without warranties of any kind.

Nothing in these terms limits liability that cannot be limited by law, such as liability for fraud.

Using this website

You agree not to misuse this website, including by attempting to break its security, sending spam through its forms, scraping it at scale, or uploading harmful code. We may change, suspend or remove any part of the website at any time.

Governing law and disputes

These terms are governed by the laws of India. If a dispute arises, we will first try to resolve it with you in good faith by email or call. If that does not work, the courts of Punjab, India will have exclusive jurisdiction.

Changes to these terms

We may update these terms from time to time. The version on this page applies from the “last updated” date. For active clients, changes that affect fees or scope will only apply after we tell you in writing.

Contact us

RankMyShopify
Email: info@rankmyshopify.com
Phone and WhatsApp: +91 98889 23755
Website: rankmyshopify.com/contact

Need help with anything on this page?
Email info@rankmyshopify.com or call +91 98889 23755 and we aim to reply within two working days.